Campaign Snap - Incident Report: Brief Service Disruption on March 21, 2026 – Incident details

On March 21, 2026, the Campaign Snap platform experienced a temporary system-wide outage caused by an expired authentication token in our secure internal networking configuration. This prevented backend services from communicating with each other.

The issue was quickly identified, the token was refreshed, and all services were fully restored. We have since implemented enhanced monitoring with proactive expiration alerts well in advance of any future token renewals.

This incident has been resolved.